Last updated: 26 October 2026
This policy explains what information Softcake Software LLC (“SoftCake”, “we”, “us”) collects when you use our software and website, why we collect it, and what choices you have. If anything here is unclear, write to us at info@softcake.net.
Who we are
Softcake Software LLC
1536 Palmetto St, Clearwater, FL 33755, United States
(855) 200-5239 · info@softcake.net
Information we collect
Account information. When you or your employer creates an account we collect your name, email address, company name, and the role assigned to you. If you are added by an administrator at your company, they provide this information rather than you.
Information you put into the software. SoftCake is a tool you use to record your own business information — statistics, documents, contacts, projects, employee records and similar. We store that information so the software can show it back to you. We do not sell it, and we do not use it to build profiles or train models.
Billing information. Subscription payments are handled by a third-party payment processor. Card numbers are entered directly with that processor and are not stored on our systems. We retain the billing contact, the plan purchased, and a record of payments made.
Technical information. Our servers keep ordinary logs: IP address, browser type, pages requested and the time of the request. These are used to keep the service running and secure.
Why we use it
- To provide the software and show you your own data
- To take payment for a subscription and keep billing records
- To provide support when you contact us
- To keep the service secure and investigate misuse
- To meet legal and accounting obligations
Who we share it with
We share information only with service providers who help us run SoftCake — our hosting provider, our payment processor, and our email delivery provider — and only to the extent they need it to perform that service. We require them to protect it.
If you choose to connect an outside service to your account, such as Google Drive or QuickBooks, information moves between that service and SoftCake because you asked it to. You can disconnect those at any time.
We will disclose information if we are legally required to. We do not sell personal information.
How long we keep it
We keep your account information and the data you have entered for as long as your account is active. After an account is closed we retain it for a limited period so it can be restored if the closure was a mistake, and so we can meet accounting and legal obligations, after which it is deleted.
Your choices
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Write to info@softcake.net and we will respond.
If your account was created by your employer, some of these requests may need to go through them, because the business data in the account belongs to the company rather than to you personally. We will tell you if that is the case.
Security
Access to the service requires a password, data is transmitted over encrypted connections, and access to our systems is limited to people who need it. No system is perfectly secure, and we will notify affected customers promptly if we become aware of a breach affecting their information.
Cookies
We use cookies to keep you signed in and to remember basic preferences. Blocking them will prevent the software from working, because it will not be able to tell that you are logged in.
Children
SoftCake is business software and is not directed at children. We do not knowingly collect information from anyone under 13.
Changes
If we change this policy we will update the date at the top of this page, and for significant changes we will tell account holders by email.