Last updated: 26 October 2026
This page explains how to cancel a SoftCake subscription and what happens to money already paid. It forms part of our Terms of Service.
Cancelling
You can cancel at any time. There is no minimum term, no cancellation fee and no notice period.
To cancel, either use the subscription settings inside your account, or email info@softcake.net from the address on the account. If you email us we will confirm in writing, normally within one business day.
What happens when you cancel
Your subscription stays active until the end of the monthly period you have already paid for, and you keep full access until then. It is not cut off on the day you cancel.
At the end of that period the subscription ends and no further charges are made.
Refunds
We do not refund the current billing period. Subscriptions are charged monthly in advance, and when you cancel you keep access for the remainder of the month you have paid for rather than receiving that money back.
We make two exceptions:
- If we end your account for a reason other than a breach of our terms, we refund any period paid for and not used.
- If you were charged in error — for example a duplicate charge, or a charge after a cancellation we confirmed — we refund it in full. Tell us and we will put it right.
Approved refunds are returned to the card originally charged, normally within 5 to 10 business days depending on your bank.
Failed payments
If a monthly payment fails we will try again and email you. If it stays unpaid, access may be suspended until it is settled. Your data is kept during suspension and is restored when payment succeeds.
Questions or a disputed charge
Please contact us before disputing a charge with your bank — we can almost always resolve it faster directly.
Softcake Software LLC
1536 Palmetto St, Clearwater, FL 33755, United States
(855) 200-5239 · info@softcake.net
Monday to Friday, 9am to 5pm Eastern